Store Purchase Return Policy
Regular priced merchandise purchased in store at Citrus Kids may be returned for a full refund within 10 days of the purchase date when accompanied by the original receipt. Any regular priced merchandise that has passed the 10 day refund period may be exchanged within 30 days of purchase for another item or store credit. Proof of purchase has to be presented for a return or exchange, failure to produce proof of purchase may result in the return/exchange being refused. For all online returns, you will need to email firstname.lastname@example.org before you can return any item.
Online Purchase Return Policy
We make shopping online enjoyable and convenient with free return shipping!
Products purchased online at www.citruskids.ca, please contact us at 250-668-6928 or email us at email@example.com. For approved returns, we will send a return shipping label via email. You have 10 business days from the time of delivery to ship the item back to us in its original condition. Upon receiving your return, we will inspect it before issuing a refund. If for any reason the product is not returned in its original condition or is no longer saleable, restocking fees may be deducted from the refund amount. Once approved, your refund will be processed within 5 business days.
*Please note that original shipping fees charged when sending the order out are non refundable.
Our customers can always be confident that our products are completely new, unused and attain a high standard of quality. For safety and hygienic reasons, the following products cannot be returned or exchanged: strollers, car seats, furniture, feeding items, personal care products.
The following conditions do not qualify for returns or exchanges:
- sale items or discounted items
- items that have been removed or taken out of their original packaging
- items that have been assembled or modified
- custom made or made to order products
- special order items